Frequently Asked Questions
Everything you need to know about your Juicy Couture order.
How can I track my order?
Once your order has shipped, you will receive an email containing your tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy?
We accept returns of unworn, unwashed merchandise with original tags attached within 30 days of purchase. Please note that items marked as Final Sale cannot be returned.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
How should I care for my velour tracksuits?
To maintain the quality of your velour, we recommend machine washing inside out in cold water on a gentle cycle and tumble drying on low or hanging to dry.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal and buy-now-pay-later options like Klarna and Afterpay.
Can I cancel or modify my order after it has been placed?
Because we aim to process orders as quickly as possible, we are unable to cancel or make changes once an order has been confirmed. Please double-check your details before finalizing your purchase.